Get Virtual Call Centre | Customer Service Job

Online Side Hustle Series: Part 4

where to find virtual Call centre jobs online — Photo by bruce mars from Pexels

As a continuation of my weekly series on Creating Online Hustles, I have compiled a list of companies that hire virtual or remote customer service, call centre and or technical support agents including tips to help you succeed at this type of work. You have the opportunity to work from the comfort of your home without all the inconveniences of traffic and commuting.

If you have not been following my weekly series on how you can make money by creating online hustles, catch up what you’ve been missing here:

I believe customer service or call centre jobs do not need any explanations in this age because you may have at sometime contacted your bank, telephone company, Amazon, and other companies to solve one problem or the other for you based on your doing business with them or using their products and services. You spoke with one of their agents in that process. However, a highlight of this job may be relevant to some people. Call centre or customer service agents are employees or contractors of a company who answer questions regarding the company’s products and services. They are the voice of the company. They help the company clients and customers solve technical or service problems related to the company products and services.

Table of Contents

Where To Find Virtual Call Centre or Customer Service Jobs

To apply to these companies, click on the name of the company on this list.

Liveops
Apple At-Home Advisors
Working Solutions
Appen – Foreign language Proficiency is an advantage for jobs in Appen
Arise Virtual Solutions
Concentrix
Kelly Services
TTEC
American Express
Amazon – Virtual Location jobs for Amazon
UHaul Work From Home Program
Sutherland Global
Check the websites of known telecommunication companies and banks which may be hiring remote representatives

Requirements For Starting Your Virtual Call Centre Work

Most companies require you to provide the equipment and software for doing your job while some companies like Apple will provide you with some of the equipment needed. Here are some of the technical and personal skill requirements:

A personal computer or laptop with high-speed internet (Mac or PC)
An anti-virus or spyware protection software
Microsoft Office suite (Word, Excel, Powerpoint, etc) and PDF reader
Table phone or landline ~~(Not mobile phone)~~
A clean, quiet and private place in your home to serve as your office space. It should have a door to close off distractions.
Corded headset with noise-cancelling microphone to filter out background sound

As a remote or virtual agent, you are expected to have the following skills:

Good command of the English language. You have an added advantage if you are bilingual especially in French, Spanish, Mandarin, and others.
Minimum typing speed of 30 words-per-minute (30 wpm). If your speed is still lower than this, you can upgrade at typing.com for free.
Excellent customer service skills

Important Points To Note

This job sounds easy and casual, right? You have to be professional. To be successful here, you have to take treat it like actual work and eliminate distractions whenever you are on shift. One good thing is that you get can choose the time to work that suits your schedule or lifestyle.

Here are some of the types of equipment you would need for the remote call centre job:

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